When many distributors struggle in defining their real value, Rod Fallow, president of Swagelok Northern California believes that it is a real, intense, and deep focus on the customer where significant value and innovation begins. While their Play Episode

While there are many unique and innovative aspects of Swagelok Northern California’s, culture, one jumps out at you very soon after arriving at this Fremont California based industrial distributor. You go into most organizations, and if there are Play Episode

What would it take to become your customer’s favorite story? At Swagelok Northern California, “Becoming Our Customer’s Favorite Story” is not only their stated vision, it has become embedded into the day to day actions of every employee. As Rod Play Episode

Let’s start with the end. In the end, what makes the difference between a good company and a great company is leadership. The ultimate success of a department, a region, an operations … the success of your company comes down to you. It’s Play Episode

So what do you think about value engineering? It’s just one topic that Todd Talbot, president of Fluidmaster and I explore as we dig into this innovative company’s business model. You see, we both agree that too many use the term value engineering Play Episode

If you are like most, your customers have accused you of selling commodities. Am I right? In this episode, Todd Talbot president of Fluidmaster reminds us that commodities are created by industry leading firms who elect to compete on price, rather Play Episode

As Todd Talbot took over as President at Fluidmaster, turnover was peaking at about 30% per year. At best an average company to be a part of. Within four years, and a intention transformation of the culture, that turnover has been slashed to around Play Episode

How do innovative organizations achieve great things? Some believe that innovation is the result of one masterful stroke. In reality, as Todd Talbot, president of Fluidmaster describes,the boldness of innovation occurs through disciplined progress Play Episode